Questions about extensions

Are these extensions made of real hair?

Yes, 100% Remi hair.

What is meant by Remi hair?

Remi hair means that the hair has an intact cuticle and has been sorted by hand to the same length. This also results in this naturalness and softness. With these properties you can style your hair in any way you want.

Will other people see the transition to Extensions?

If the extensions are of good quality and have been applied correctly, no one will be able to see that a bit of help has been made as the strands of real hair are mixed with your own hair. The haircut will be adjusted correctly and with the right amount of extensions there will be no noticeable difference. However, if you have a straight cut, the tips should also be thinned out slightly, otherwise the edge of your own hair could be visible. The minimum length of your own hair is approx. 15 cm.

Will adding hair extensions damage my own hair?

In any case, it is important that extensions should only be used gently by a professional. Otherwise your own hair can suffer greatly. Please also follow our care instructions carefully, as proper care also contributes to the condition of your own hair.

How many grams of extensions do I need?

* 50 - 100 grams for hair thickening
* 120 -150 grams for a complete, medium hair extension
* 150 - 200 grams if you have or want very full or long hair.

How do I care for the extensions?

The key is to avoid products containing alcohol, oil or perfume.
Always only use care and styling products without silicones, sulfates and parabens, and every time you wash your hair, use a rich, moisturizing mask that can work for at least 5 minutes.

Can I dye my extensions?

We advise against lighter colors and bleaching. Coloring should only be done darker if desired and only by professional hairdressers. However, please note that after coloring, toning, bleaching or perming, we cannot guarantee that your extensions will continue to be as shiny and supple as they were when you started, as the hair structure is naturally changed by the process. If extensions are colored, the guarantee for our DDX extensions expires.

How long can I use/wear the extensions?

With good care, the extensions can be worn for 4 - 6 months. During this time, your own hair grows so long that you could see the joints. However, tape-ins, wefts or microrings should be repositioned after approx. 8 weeks.

Can I swim, bathe or go to the sauna with extensions?

Basically you can do anything with the extensions! However, it is important to protect them and handle them carefully. You should be careful with water containing chlorine and salt as this can change the hair structure. It is helpful to always wash your hair out and treat it with hair masks on the same day.

However, there is one exception: Clip-in extensions are not suitable for swimming, sports or the sauna and should be removed beforehand.

Questions about toupees

Can I do sports with it?

Yes, you can swim, exercise and even go to the sauna with it.
Anything is possible, but if you are actively spending your free time, we advise you to use a stronger adhesive, such as the Ultrahold product or the white liquid adhesive.

What happens to my own hair growing back under the multitop?

In the end, nothing happens because they grow back normally, so they have to be shaved again during care. Otherwise theft is nothing to consider.

How do I find the right hair color and the perfect model for me?

We have set up a color ring in our online shop so that you can choose the perfect color for you. Or you can come to our shop and we would be happy to take a look at it with you in person. Whatever is possible, we make a video call or WhatsApp call and discuss it. We find a way…

How often do I have to care for the Multi-Top or replace the adhesive?

It should be re-stickered and cleaned every 2 weeks to 3 weeks. Then you will definitely enjoy your product for a very long time.

How long can I use a hairpiece?

On average, your product will last around 6 to 8 months. That's why we always recommend buying two multi-tops so you can wear them alternately to extend their lifespan.

How quickly do I get used to it?

Very quickly - as soon as you wear it, it's already yours!

Do I leave the multi-top on my head when sleeping?

Yes, of course, of course and no problem at all. You won't notice anything while sleeping and won't have any unpleasant feeling.

Can I wear any hairstyle?

Yes, because the hair has no wax direction, you can blow-dry it in any direction and create any hairstyle you want.

Can I wash my hairpiece myself?

Yes! You can also carry out the care and attachment yourself, we'll show you how to do it! Everything works like your own hair.

Would anyone notice it's a toupee? Can you see it at the hairline?

It depends on which model you are wearing. We have smooth and also jagged films. The jagged foils look more natural. The thinner the film, the more natural the multi-top looks - as if the multi-top's hair was growing directly from your scalp.

General questions

What are the shipping costs?

For GERMANY & AUSTRIA applies:

Orders over €100 receive free shipping, including €4.90 shipping costs.
If you pay by cash on delivery, an additional €7 fee applies.

Can I also pick up the ordered products personally from the shop?

Yes, self-collection is possible from our shop in downtown Graz, Murgasse 1, Top 14, 8010 Graz.

Our opening times are: MON - FRI from 12:00 p.m. to 6:30 p.m. and Saturday from 12:00 p.m. to 6:00 p.m.
You can also contact us by phone at telephone number. Call (0660) 17 12 444, get advice or make an appointment.

Can I return products?

You can easily return any products that you do not want to keep to us within 14 days of receiving the products.
Please note, however, that we can only take back items with hygiene seals if they are undamaged. Of course, you still have the opportunity to take the products out of the packaging to feel them and check the quality and color nuance. Please make sure that there are no damages or creases, as in this case we can no longer take the goods back.
Unfortunately, you must bear the return costs yourself. We recommend that you send the package with insured shipping and a tracking number, as we cannot accept responsibility for undelivered packages. To register your return, please always use our returns portal: www.ddx.hair/retoure

Return address:
DDX Hair GmbH
Returns department
Murgasse 1 Top 14
8010 Graz
Austria

Can I exchange products?

If you would like to exchange products, please simply send them back to us as a regular return and order your desired (different) product again in our online shop.

How long does it take for my payment to be refunded?

We strive to process all returns within 14 days of receipt, but often much faster.
Your payment will be processed in the same way you paid with us, immediately after your return has been processed.
You can find further information on this topic in our cancellation policy .